2010年11月15日 星期一

2009年11月@Austin Texas

我在奧斯汀實習再一個月就結束了。在奧斯汀實習的事,一切說來話長。

我在九月時開始在奧斯汀的一家Staffing Agency(ChaseSource)當HR Intern。我在的部門是負責TMHP的Call Center(Outbound/inbound)。做的事大部分都是跟HRM相關,打電話做電話訪談(telephone screening and telephone interview)、面對面訪談(face to face interview)、收集員工的個人資料。

ChaseSource與ACS之間有合作關係,而ACS是TMHP下的其中一個負責的公司(其他公司有Accenture、HP)。ACS負責TMHP outbound/inbound call center,用中文解釋就是打進和打出的客服中心。

當小孩滿六個月時,TMHP(德州州健保)的outbound call center會打電話給各個家長詢問他們是否有為孩子保保險,如果沒有,call center representative會為這些家長們預約附近合作的診所或是醫院看診時間。如果家長們沒有交通工具,TMHP也會買單車馬費。德州州政府會依據家長的到診比率來推斷這個outbound call center是否達到績效。另外,另一個outbound call center是打電話給診所或是醫院要求加入TMHP,成為TMHP的network之一 (唉,煩人的美國醫療制度),有點像是telephone marketing。

而inbound call center分兩種,一種是接聽醫療人員打來的1-800免付費電話,醫療人員打來詢問保險是否有支付,這需要一點專業性,有醫療背景的人來應徵客服人員通常比較容易進來;另一種是接聽父母打來的1-800,他們詢問各式各樣跟TMHP保險相關的問題,問題比較廣,而且很需要bilingual,如果只會英文,基本上公司不會聘用。

我到辦公室的前一週,公司內部進行裁員,送走三十位員工。一個月後,公司實行RIF政策(Reduce in force),送走另外十七名員工。原因主要是因為州政府認為ACS (ChaseSource的客戶)沒有達到州政府所要求的績效。州政府要求到診率為80%,但是實際上卻只有20%。

大致觀察了一下這個call center,這個客服中心成立一年多,有一位On-Site HR manager (年薪58,000)、一位HR assistant。客服人員一旦招募進來後,ACS提供五週的paid training,訓練者會觀察員工上課的參與、學習態度及成績來決定五週後是否還能留在call center。基本上,員工待在這個call center為三到六個月,表現好的員工可以轉到ACS成為正職員工。說起來,在ChaseSource工作只能算是Part-time job,不能算是一個長久的工作。

老實說,如果要做和HRD相關,我只有想到做motivation或是downsize後的一些安撫報告。我不知道要怎麼下手。

2010年5月30日 星期日

[shhh] 20100529 (locked)

這幾個月真的跟不少的人蝦聊,大概就是聊聊朋友們的感情事。有聊朋友自己的,也有提到別人,說起來多少也有在道人八卦。不過多少就聽聽,當作聽故事。我還滿容易忘記的。

唸研究所三年,我才覺得其實我學到的專業不算多,真正學到的是處事的方式。
我想是因為大家都還在學習的圈圈裡,大家都很單純,基本上沒有太複雜的環境和關係,一切都算好解決。以後出社會呢?這是大家時常提醒我的:我太直率了,別人不一定能忍受我。
今天第二次聽到有人說我很「自然」,自然這個形容詞,好像對一個要出社會的新鮮人不太好。

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2010年5月18日 星期二

Application matter of HRD program

Someone got difficulty with his/her TOEFL score.
Here I pointed out some suggestions for him/her.
----

I understand that you have difficulty with your TOEFL score. I can only give you some suggestions.

First, since your TOEFL score doesn't meet the requirement, it is better to have another TOEFL test again.

Pro: Once you meet the requirement, you don't have to worry that again.

Con: Time consuming. Actually, this option will be the most inefficient method.

Suggestion: If you have confidence with TOEFL, please do take the test again. Jerry and I strongly recommend all the candidates have the TOEFL score as higher as possible. Jerry even suggests that everyone should have TOEFL score higher than 90. He is not kidding! HRD program does require students read and write a lot. Moreover, if you want to keep the pace of American teachers' speaking, it would be better to have listening score higher than 25. Overall, TOEFL is the threshold to prove that you have the ability to express properly and fluently.

Second option is to write a letter to the related persons (e.g. chairperson in the department) and tell them how eager you want to be enrolled in this program.

Pro: This method will show your motivation for applying HRD program at UMN. I think this method is much more efficient than the first one.

Con: There is no disadvantaged of this method. However, if you don't have thorough idea about HRD, the letter won't benefit you.

Suggestion: Please refer to the suggestion (for SOP) I gave you, but be aware that this letter is not a Statement Of Purpose.

After all, I do want to clarify some concepts of Human Resource Development.

Human resource development has defined by the faculty of Texas A&M as "the process of improving learning and performance in individual, group, and organizational contexts through domains of expertise such as lifelong learning, career development, training and development, and organizational development." (EHRD, 2010)

Few ideas have to be noticed that Human Resource Development is under the College of Education and Human Development. The philosophy and directions are quite different to the business school. HRD aims to facilitate adults to learn and adapt in the workplace. Thus, a survey class of HRD, Adult Learning, Training and Development, and Organization Development are the required courses in HRD program at UMN (and A&M). The most relevant studies in Taiwan are the Department of Adult Education at National Chung-Cheng University and the Department of Human Resource Development at National Kaohsiung University of Applied Sciences.

Education is the foundation of Human Resource Development. I am sure after you have a glimpse of these information, you will understand why HRD is in the College of Education and Human Development (CEHD). Plenty of keywords appear again and again, such as organization learning, organization culture, action learning, training, etc. It is an EDUCATION matter, not a BUSINESS matter!

Please take a look a the academies of HRD and academic journals.

Academy:

  • Academy of Human Resource Development (AHRD)
  • American Society for Training and Development (ASTD)

Academic Journals:

  • Advances in Development Human Resources
  • Human Resource Development International
  • Human Resource Development Quarterly
  • Human Resource Development Review

And Dr. Richard Swanson's "Brief on the Foundation of Human Resource Development"

http://richardswanson.com/pdf_files/HRD%20Foundation%20Brief%202008.pdf

I hope these strategies and information will help you applying and choosing for HRD in UMN.

We do want you have some interests in Human Resource Development. That is why I keep telling you the information of the courses.

Also, I do believe that the chairperson is worry about you application. He/They must make a just decision to enroll you as their student. If you can actively show your potential and ability in that field. I am sure that they will be happy to enroll you.


All the best,


Diana Min-Hui Wei